Shipping Information & Terms
All items are custom-crafted and shipped from the Big Island of Hawaii.
Our standard shipping fees are based on UPS Ground or USPS Priority (at our discretion) within the Continental United States and locally within the Hawaiian Islands.
Our standard shipping rates include shipping insurance costs.
We are happy to accommodate other shipping requests, such as expedited, registered, or use of an alternate carrier (please see list below for available carriers) for an additional fee. Costs for these services are calculated on per order basis. Insurance is required.
If you have your own shipping account, we will gladly accommodate requests for direct billing. Insurance is required.
If an alternative shipping service or carrier is desired, or if you would like us to bill shipping charges to your own shipping account, please contact us prior to placing your order for a quote, or let us know in the comment section on the checkout screen and we will finalize the details via email the same day. If billing shipping to your own carrier account, we will NOT charge any handling fees.
For all destinations outside of the continental United States and the State of Hawaii, shipping costs and payment arrangements will be made via email after checkout is complete.
If any non-standard shipping service, carrier, or destination is required, you are invited to contact us for a shipping estimate prior to placing your order.
Shipping fees must be paid in full or billed to a private shipping carrier account prior to products being shipped.
Carrier Options Available from Hawaii
- UPS: Ground or 2nd day air
- FedEx: Domestic or International, Ground, 2nd or 3rd day air
- USPS: Priority Mail (available for smaller orders only)
- USPS: Registered or Express on International orders
- DHL: International only
Estimated Shipping Times
Most items shipped USPS have a delivery time of 3 business days within the continental U.S.
UPS delivery times are between 3 days to a week depending on destination (west coast addresses generally receive delivery sooner than east coast addresses). Some areas may take a little longer.
UPS or FedEx expedited air may take 2 to 3 days depending on the service category chosen.
Sorry, there is no overnight delivery available from our island to the mainland.
International shipments vary greatly by location. Contact us for estimates based upon your preferred carrier from the list above.
Please anticipate longer transit times during periods of inclement weather (anywhere along the transit route), and peak holiday seasons. We strongly recommend UPS 2nd Day Air during the holiday shipping season.
Insurance & Liability
SHIPPING INSURANCE IS REQUIRED FOR ALL SHIPMENTS.
Salter Fine Cutlery makes every attempt to securely and safely package and ship our products. Our products are a labor of love and we want to ensure they arrive in your hands looking exactly as we last saw them. However, we cannot be responsible for damages incurred by the carrier after packages have left our facility.
If packages are lost, delayed, or damaged while in the shipping carrier's possession, we will do our best to help resolve the problem, including contacting the carrier and trying to find alternate solutions for lost or damaged items, but we cannot assume responsibility for those items. Therefore, we require that all items be fully insured through the shipping carrier while in transit.
In the unlikely event of damage during shipping, please contact us right away for further instructions. Do not discard any packaging materials. Please take photos of the outer packaging and damaged area as soon as possible.
Please contact us if you need additional information or assistance.