Custom Ordering Information
We've tried to simplify the custom ordering process as much as possible. Please follow these steps or give us a call at 808-883-0128 to place your order by phone. We are always happy to help!
To place a custom order using our website, start by selecting your preferred blade. For each blade type, the handle and decorative options available will be shown in the drop-down boxes on the product page. If a price does not show, that means that specific design combination is not available for that blade.
We've included the most popular design combinations; however, we are happy to accommodate special design requests whenever possible. Please contact us to set up a complimentary consultation if you'd like to request a design not shown on our site.
Once an order is placed, we'll contact you to further discuss the color, placement, and details of all the various finishing touches. Final pricing will be confirmed during the Order Review process.
All craftsmanship is fully guaranteed.
Order Review & Payment for Online Custom Orders
Because each of our products are crafted to order by an individual artist, completion times will vary depending on availability of materials, along with the current production schedules for both the bladesmith in Japan and in our workshop. Orders placed through our website immediately secure your blades as well as a place on our production calendar.
Within 24 hours of placing your order, Salter Fine Cutlery will email you to:
- Review and confirm the details of your order
- Discuss handle design and decorative materials
- Confirm price and shipping costs
- Provide an estimated delivery date
- Make deposit payment arrangements
- Answer any other questions about your order
If, during the review process, you determine that the delivery schedule does not meet your needs, Salter Fine Cutlery will suggest alternatives or ready-made options. If none of these work, the order may be canceled without charge.
Payment Processing on Custom Orders
Please select "Send Invoice Later" during checkout. Following the order review process, we will send an invoice for the custom order deposit required to begin your order. Deposits are equal to 50% of the total sales price.
You will be given periodic updates while your order is being crafted. When your order is ready for shipment, you will receive an invoice for the remaining balance, including shipping, approximately one week prior to shipment. This will be payable prior to shipping using your choice of any of our accepted forms of payment.
Deposits for all custom orders are non-refundable after the Order Review process is complete.
Please use the form below to contact us if you have any questions. Or call 808-883-0128 to place your order by phone.