Custom Ordering Information
Call and let us help you with your order. We will make the process easy and hassle free. Give us a call at 808-883-0128 to place your order by phone or send us an e-mail using our web site as outlined below. We are always happy to help!
Don't like filling out forms? You can also send us an e-mail at: SalterFineCutlery@g-mail.com or Sales@SalterFineCutlery.com
For example; to place a custom order using our website, start by selecting your preferred blade or knife photo from any photos on our Custom Steak Knives, Custom Steak Knife Set Configurations, or Steak Knife Blade Options pages.
Using the Contact Us page or the form below, include in the "Message" section either a copy/pasted photo or description of the item you like. Be sure to tell us the quantity of knives you would like in your order if ordering steak knives.
We've included the most popular design combinations; however, we are happy to accommodate special design requests whenever possible. Please contact us to set up a complimentary consultation if you'd like to request a design not shown on our site.
Once an order is placed, we'll ask your handle option and storage preferences.
Final pricing will be confirmed during the Order Review process.
All craftsmanship is fully guaranteed.
Order Review & Payment for Custom Orders
Because each of our products are crafted to order by an individual artist, completion times will vary depending on availability of materials, along with the current production schedules for both the bladesmith in Japan and in our workshop. Orders placed through our website immediately secure your blades as well as a place on our production calendar once the deposit has been received.
Within 24 hours of placing your order, Salter Fine Cutlery will email you to:
- Review and confirm the details of your order
- Discuss or confirm handle design and decorative materials
- Confirm price and shipping costs
- Provide an estimated delivery date
- Make deposit payment arrangements
- Answer any other questions about your order
If, during the review process, you determine that the delivery schedule does not meet your needs, Salter Fine Cutlery will suggest alternatives or ready-made options. If none of these work, the order may be canceled without charge.
Payment Processing on Custom Orders
Following the order review process, we will send you an Order Confirmation detailing all aspects of your order. In it, you will also find payment and deposit instructions.
If paying by credit card or bank transfer, we will send an invoice for the custom order deposit required to begin your order. If paying by personal or company check, we will include payment details.
Deposits are equal to 50% of the total sales price. For orders which will be completed within 30 days, we will request payment in full at the time of your order.
You will be given periodic updates while your order is being crafted. When your order is ready for shipment, you will receive an invoice for the remaining balance, including shipping, approximately one week prior to shipment. This will be payable prior to shipping using your choice of any of our accepted forms of payment.
Deposits for all custom orders are non-refundable after the Order Review process is complete.
For more information, please see our Terms & Conditions page for all 'the small print' stuff.
Please use the form below to contact us if you have any questions. Or call 808-883-0128 to place your order by phone.